Personal Information (data)
This refers to information that can be used to identify an individual (the data subject). We only hold and process personal data that is provided by you in the course of your transactions with us.
Our lawful basis for processing your data is the fulfilment of our contract with you.
Processing Personal Data
We process data for the following purposes:
maintaining and managing records
providing insurance cover
dealing with complaints and other personal issues
analysis of website usage – the data collected is anonymous and is used to ensure the continuing provision of guiding services and to improve our business processes
Retention and Disposal of Data
Personal data is held for the duration of your relationship with us.
Sharing your data
These organisations include:
Bank and on-line payment processors
other on-line processors
our website designer and host
Some of the above may have servers located in countries not in the EU.
We will never sell, rent or trade your data.
Log data and cookies
Like many website operators, we collect data whenever you visit our site. This log data may include information such as your computer’s Internet Protocol (IP) address, browser type and version, the pages of the site that you visit, and other similar statistics.
Keeping your data secure
We employ a range of methods to keep your data secure – encryption and access controls.
You have the right to:
be informed about how we collect and use your data – this policy fulfils that function
obtain a copy of the personal data we hold
have inaccurate data rectified, or completed if it is incomplete
receive your data in a structured, commonly-used and machine-readable format
Further information on your rights can be obtained from the Information Commissioner’s Office: