Privacy Policy

Personal Information (data)
This refers to information that can be used to identify an individual (the data subject).  We only hold and process personal data that is provided by you in the course of your transactions with us.

 

 

Lawful Basis
Our lawful basis for processing your data is the fulfilment of our contract with you.

 

Processing Personal Data
We process data for the following purposes:

• maintaining and managing records

• processing payments

• booking tours

• providing insurance cover

• dealing with complaints and other personal issues

• analysis of website usage – the data collected is anonymous and is used to ensure the continuing provision of guiding services and to improve our business processes

 

Retention and Disposal of Data
Personal data is held for the duration of your relationship with us.
 

 

Sharing your data
We share your data only as necessary for the particular processing purposes required for the transactions you have with us or as required by law. Data is only shared with organisations that have a privacy policy in line with the GDPR and (where applicable) the USA Privacy Shield.

These organisations include:

• Bank and on-line payment processors

• other on-line processors

• our website designer and host

 

Some of the above may have servers located in countries not in the EU.

We will never sell, rent or trade your data.

 

Log data and cookies
Like many website operators, we collect data whenever you visit our site.  This log data may include information such as your computer’s Internet Protocol (IP) address, browser type and version, the pages of the site that you visit, and other similar statistics.

We also use cookies – small files, which may include an anonymous unique identifier, sent to your browser from a website and stored on your hard drive to collect anonymous information.  You can instruct your browser to refuse cookies, however you should be aware that doing so may restrict your use of the site.

 

Keeping your data secure
We employ a range of methods to keep your data secure – encryption and access controls.

 

Your rights
You have the right to:

• be informed about how we collect and use your data – this policy fulfils that function

• obtain a copy of the personal data we hold

• have inaccurate data rectified, or completed if it is incomplete

• receive your data in a structured, commonly-used and machine-readable format

Further information on your rights can be obtained from the Information Commissioner’s Office:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/